Refunds & Cancellations

Every refund and cancellation rule in one place, in plain words. Our Terms & Conditions are the full, binding version; if anything here seems to differ, the Terms apply. Nothing here takes away the rights you have under the Federal Competition and Consumer Protection Act 2018 or any other law.

Unpaid invoices: Pay every invoice within 5 days. We remind you the day before; an invoice still unpaid after 5 days is cancelled and we email you. If you have reported a bank transfer, we check it before anything is cancelled. Shipping invoices for a car already on its way are followed up by our team instead.
Buyer Membership fee: The yearly Basic or Premium fee is not refundable once paid. Your membership runs for the full year.
Premium security deposit and wallet deposits: The ₦200,000 Premium deposit, and any deposit you add to your wallet, are refundable. If you do not win, they stay in your wallet or are refunded on request; if you win, they can be applied toward the purchase.
Auction lots you win: Pay for a won lot within 5 days. If you don't, the lot can be forfeited and relisted, and a relisting fee may be charged as set out in the Terms.
Buy Now and fixed-price cars: Buy Now holds a car for you for 48 hours while you pay. If you don't pay, nothing is charged and the car becomes available again. If someone else has already paid for the car, we won't accept your payment, and if one arrives anyway we refund it in full.
Pre-orders from abroad: A pre-order deposit is not refundable once we have committed funds to buy the vehicle for you. It is refunded if the vehicle cannot be sourced at all, or where the law requires it.
Listing-accuracy disputes: If a vehicle materially differs from its condition report, photos, mileage or VIN in a way that wasn't disclosed, tell us in writing within 7 days of collection. Depending on what we find, we may adjust the price, pay for repairs up to a reasonable amount, or take the vehicle back and refund you in full.
Sellers: listing, inspection and featured fees: Listing is free. Any listing fee, the mechanic inspection fee and a featured-listing fee are not refunded once the service has started, including if the car sells or is withdrawn early. They are never refunded where a listing turns out to be fraudulent or false.
Overpayments and payment problems: If you pay too much, or a payment can't be matched to an invoice, we contact you and then apply it, adjust it or refund it. Refunds go back the way you paid; how long they take depends on your bank.

How to ask for a refund

Open a support ticket from your dashboard, email info@carmaxi.store, or call us on +234 903 132 0181. Tell us your invoice or reference number and what happened. We aim to reply within one business day.

Unpaid invoices

Pay every invoice within 5 days. We remind you the day before; an invoice still unpaid after 5 days is cancelled and we email you. If you have reported a bank transfer, we check it before anything is cancelled. Shipping invoices for a car already on its way are followed up by our team instead.

Buyer Membership fee

The yearly Basic or Premium fee is not refundable once paid. Your membership runs for the full year.

Premium security deposit and wallet deposits

The ₦200,000 Premium deposit, and any deposit you add to your wallet, are refundable. If you do not win, they stay in your wallet or are refunded on request; if you win, they can be applied toward the purchase.

Auction lots you win

Pay for a won lot within 5 days. If you don't, the lot can be forfeited and relisted, and a relisting fee may be charged as set out in the Terms.

Buy Now and fixed-price cars

Buy Now holds a car for you for 48 hours while you pay. If you don't pay, nothing is charged and the car becomes available again. If someone else has already paid for the car, we won't accept your payment, and if one arrives anyway we refund it in full.

Pre-orders from abroad

A pre-order deposit is not refundable once we have committed funds to buy the vehicle for you. It is refunded if the vehicle cannot be sourced at all, or where the law requires it.

Listing-accuracy disputes

If a vehicle materially differs from its condition report, photos, mileage or VIN in a way that wasn't disclosed, tell us in writing within 7 days of collection. Depending on what we find, we may adjust the price, pay for repairs up to a reasonable amount, or take the vehicle back and refund you in full.

Sellers: listing, inspection and featured fees

Listing is free. Any listing fee, the mechanic inspection fee and a featured-listing fee are not refunded once the service has started, including if the car sells or is withdrawn early. They are never refunded where a listing turns out to be fraudulent or false.

Overpayments and payment problems

If you pay too much, or a payment can't be matched to an invoice, we contact you and then apply it, adjust it or refund it. Refunds go back the way you paid; how long they take depends on your bank.